Thursday, March 24, 2011 – 12:45
Credit unions have not spent enough time or money educating employees on the art of interviewing members. It all starts with asking the right questions, especially the questions that aren’t on the application. Ten minute applications may have worked in the past, but not anymore. We must sit down and talk to our members! It’s easy to make the right decision if we have all of the right information! Webinar 27 Will Educate Employees: • To understand what it means to have a meaningful conversation • How to approach when the member is not being forthright • To focus more on quality than speed • On the importance of connecting with the member • To read and interpret body language • To review the credit bureau report & ensure it is consistent with the application How Webinar 27 Will Benefit Your Credit Union: • Employees will be more motivated & will connect with members on a whole new level • This 90 minute presentation can give you thousands of dollars in loan opportunities • Very little cost & essentially no interruption from work flow • Learn from Rex Johnson’s experiences connecting with credit union members