Empower your collections team with the tools, training, and support they need to collect more effectively while building stronger relationships with your members. Our proven strategies not only boost performance, they foster loyalty and trust.
Let’s work together to strengthen every connection.
This training will show you how to:
- Use analytical skills to evaluate a member’s true financial picture
- Manage repossessions in a more profitable manner
- Develop individual recovery techniques based on the unique circumstances of the member
- Conduct effective member interviews
- Collaborate with members to find win-win payment solutions
- Find effective hiring and compliance practices
INSTRUCTOR:
Cheyanne Sutton
Cheyanne brings over seven years of specialized experience in the collections industry. Serving on the senior management team for a credit union in Illinois as Vice President of Collections, she offers a wealth of knowledge in delinquency management, strategic communication, charge-off and recovery analytics, bankruptcy processes, credit report analysis, and workout lending. Known for her proactive and data-driven approach, she has successfully managed high-yield loan portfolios for diverse credit memberships, consistently achieving record-low delinquency ratios.
LOCATION:
Hotel Alba
5303 West Kennedy Blvd, Tampa, FL 33609
$189/night through September 9, 2025
Reservation Link: Hotel Alba Reservation Link
TUITION:
$1495 per attendee
Cancelation Policy:
All cancellations must be received in writing and submitted via email to tbruce@rexcuadvice.com. Cancellations received more than 45-30 days prior to the event are subject to a 25% administrative fee of the conference total. No refunds will be granted for cancellations received on or after 30 days prior to the event. Substitutions are accepted prior to the start of the program and may be submitted via email. Please provide the event name, current participant name, and the new participant and email to tbruce@rexcuadvice.com
CLASSROOM AGENDA:
TUESDAY, OCTOBER 7th
8:30am – 9:00am – Registration
9:00am – 10:00am: Communication Strategy
10:00am – 12:00pm – The Art of the Interview
12:00pm – 1:00pm: Lunch
1:00pm – 3:00pm: Essential Elements of Delinquency Control
3:00pm – 4:00pm: Third Party Debt Control
4:00pm – 5:00pm: Cocktail Reception
WEDNESDAY, OCTOBER 8th
9:00am – 12:00pm: Understanding the Credit Score
12:00pm – 1:00pm: Lunch
1:00pm – 2:00pm: Inflated & Discretionary Income
2:00-4:00 Bankruptcy
THURSDAY, OCTOBER 9th
9:00am – 12:00pm: Repossession & Foreclosure: When to Start & What to Leave
12:00pm – 1:00pm: Lunch
1:00pm – 3:00pm: Charge Off Recovery & Incentives
3:00pm – 3:30pm: Questions/Take Aways