Hosted By: Cheyanne Sutton
Strong leadership is essential to achieving your credit union’s goals and delivering an exceptional member experience. This workshop is designed for Branch Managers, Lending Managers, Collections Managers and emerging leaders who want to strengthen their leadership skills, improve team performance, and drive results.
Participants will learn how to build a culture of accountability and engagement, understand key performance metrics, leverage individual and team strengths through Working Genius, and develop strategies for attracting, training, and retaining top talent. Attendees will leave with practical tools they can immediately apply to lead more effectively, develop their teams, and create lasting organizational success.
REGISTER HERE!
Location:
Grand Rapids, Michigan | October 2026
Tuition:
$995 per person
Agenda:
DAY 1
Leadership Culture & Entrepreneurial Atmosphere
8:30 AM – 12:00 PM | 1:00 PM – 2:00 PM
Equip leaders to balance performance, compliance, and an exceptional member experience while building a culture of initiative, accountability, continuous improvement, and operational excellence. This session will also explore generational differences and how understanding them can strengthen leadership, communication, and team success.
12:00 PM -1:00 PM – LUNCH
Understanding the Numbers
2:00 PM – 4:00 PM
Provide managers with the tools to evaluate performance, identify trends, and drive accountability through a stronger understanding of key numbers and performance indicators.
DAY 2
Working Genius
8:30 AM – 11:00 AM
Identify natural work strengths to enhance team performance, communication, and member service excellence. This session will explore ideation, activation, and implementation to help leaders better understand how work gets done.
Attracting, Training, and Retaining Employees
11:00 AM – 12:00 PM | 1:00 PM – 3:00 PM
Build stronger teams through effective hiring, meaningful training, and intentional employee engagement. Leaders will learn how to create workplaces where employees grow, succeed, and stay.
12:00 PM -1:00 PM – LUNCH
Wrap-Up & Key Takeaways
3:00 PM – 3:30 PM