STRENGTHEN COLLECTIONS. REDUCE DELINQUENCY. PROTECT YOUR LOAN PORTFOLIO.
Effective collections is about more than collecting past-due payments. It’s about understanding what has changed in a member’s financial situation, identifying solutions, and taking the right action before a temporary setback becomes a long-term loss.
At Lending Solutions Consulting, Inc., we help credit unions strengthen collection strategies, improve communication, and develop proactive approaches to managing delinquency and reducing charge-offs.
Our customized onsite training combines practical collection techniques, portfolio analysis, and real-world scenarios to help collectors, lenders, and management teams make informed decisions while maintaining strong member relationships.
Training Topics Include:
Proactive Delinquency Management – Recognize early warning signs, identify emerging trends, and take action before accounts become seriously delinquent.
Effective Collection Conversations – Strengthen communication skills, ask meaningful questions, overcome objections, and create productive conversations with members.
Understanding the Member’s Financial Situation – Identify changes in income, expenses, debt obligations, and cash flow to determine the cause of delinquency.
Developing Effective Workout Strategies – Explore repayment arrangements, loan modifications, refinancing, and restructuring opportunities that may help members regain financial stability.
Using Data to Improve Collection Performance – Evaluate delinquency trends, roll rates, charge-offs, and other key performance indicators to identify areas for improvement.
Strengthening Collection Processes – Improve collection workflows, account prioritization, follow-up procedures, and accountability.
Managing High-Risk Accounts – Review approaches to repossessions, bankruptcy, and potential losses while understanding the importance of credit union policies and applicable regulations.
Improving Communication Between Lending & Collections – Identify opportunities to share information, recognize patterns, and strengthen decisions throughout the life of the loan.
BETTER CONVERSATIONS. STRONGER STRATEGIES. IMPROVED COLLECTION RESULTS.
Our hands-on training can incorporate your credit union’s actual delinquency trends, collection procedures, and portfolio performance to identify opportunities for immediate improvement.
Whether your goal is reducing delinquency, improving collector effectiveness, strengthening workout lending, or minimizing charge-offs, we work with your team to develop practical strategies that protect your portfolio while helping members navigate financial challenges.
For more information or to discuss your individual collections department, contact us at sales@rexcuadvice.com.