LOOK BEYOND THE APPLICATION. DISCOVER THE MEMBER.
A credit score tells part of the story. A meaningful conversation reveals the rest.
At Lending Solutions Consulting, Inc., we help credit unions strengthen their loan interviewing techniques, improve communication, and uncover opportunities that may otherwise be missed.
Our customized onsite training gives employees the confidence to ask better questions, understand the member’s complete financial picture, and turn everyday conversations into opportunities to lend.
Effective Loan Interviewing – Ask the right questions to uncover the member’s needs, financial circumstances, and goals.
Looking Beyond the Credit Score – Identify mitigating factors, recognize opportunities, and understand the story behind the numbers.
Building Member Relationships – Create meaningful conversations that establish trust and strengthen member loyalty.
Improving Loan Documentation – Capture relevant information and provide underwriters with the details needed to make confident decisions.
Eliminating the Ping-Pong Game – Improve communication between frontline employees, loan officers, and underwriters to reduce unnecessary back-and-forth.
Identifying Lending Opportunities – Recognize opportunities for debt consolidation, refinancing, credit rebuilding, and additional lending.
Turning a “No” into a Plan – Help employees communicate difficult decisions while providing members with a path toward future approval.
When employees understand how to interview effectively, credit unions can:
Increase well-supported loan approvals without compromising risk standards.
Improve consistency and confidence in lending decisions.
Strengthen communication between departments.
Uncover additional lending and cross-selling opportunities.
Build stronger, longer-lasting member relationships.
Let’s turn better conversations into better lending results.
For more information or to discuss your individual credit union needs contact us at sales@rexcuadvice.com
Perfect for larger credit unions, this option saves the credit union thousands of dollars in per person tuition and travel expenses. Plus the added benefit that everyone is trained at the same time. Training topic and agendas can also be customized to meet the needs of the credit union.